Boots owner offers delivery pickup and return service at 8000 locations

Boots owner Walgreens Boots Alliance has partnered with Narvar to offer pickup and returns services for any participating online retailer at over 8000 locations.

Walgreens will now offer Narvar Concierge, a service that lets customers collect or send online deliveries and returns from their local store.

Six-hundred participating retailers including Urban Outfitters, Levi’s, LVMH, Sephora and Patagonia can immediately offer consumers the option to pick up their orders at a local Narvar Concierge location during checkout.

READ MORE: Asos alters returns policy to crack down on “serial returners”

“Customers are continuing to redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions,” Walgreens Boots Alliance’s co-chief operating officer Alex Gourlay said.

“We’re leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers while giving our partners greater reach and access in communities across the US.”

Narvar’s Amit Sharma added: “In order to compete today, retailers need to integrate themselves within the consumer’s busy lifestyle, and not the other way around.

“While our brand partners have invested in excellent online experiences, uniting their e-commerce strategy with their brick-and-mortar strategy is still a challenge—this is where Narvar Concierge will make a difference. Ultimately, flexibility and memorable experiences will win the consumer’s heart and mind.”

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Delivery / Supply ChainNews

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