Samsung has postponed the release of its $2000 (£1500) folding phone after a disastrous round of early reviews in which numerous models broke.
Last week the mobile phone giant sent out its new Galaxy Fold to tech journalists around the world for review, ahead of its originally intended release date of April 26th.
Soon after reports began to emerge of a myriad of issues with the device, including a defective hinge, screen distortion and flickering, and numerous users mistakenly removing part of the screen thinking it was a screen protector.
In light of this Samsung has now issued a statement saying that although it was pleased with much of the feedback the device had received, it also needed “further improvements that could ensure the best possible user experience”.
Samsung has not yet given a solid release date for the phone, but said that it planned to do so “in the coming weeks”.
5 Reports about the Samsung Galaxy Fold Display becoming unusable are already here within minutes of the first one. Considering a few hundred units must have been given away, this is BAD Samsung. #GalaxyFold Calling it: #FoldGate.
Samsung RN: Internet, i don't feel so good. pic.twitter.com/9gU6DID5Lw
— Ishan Agarwal (@ishanagarwal24) April 17, 2019
It added that any customers who have pre-ordered the device will not be charged until the device is shipped, and that they’re able to cancel orders any time.
“To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold,” Samsung said.
Reporters with their hands on the Samsung Galaxy Fold are sharing major issues with the device. https://t.co/AlHimaN6sV
— Twitter Moments (@TwitterMoments) April 17, 2019
“Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
“We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
“We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”