Amazon staff can pinpoint where you live via your Alexa

NewsVoice

Amazon employees working on improving its Alexa service are reportedly able to gain access to users’ location data, addresses and phone numbers.

Earlier this month it was revealed that thousands of Amazon staff are employed to review Alexa recordings, which start the moment a user says the activation word Alexa.

These auditors transcribe and analyse recordings of a range of commands given to Alexa in order to try and improve Alexa.

READ MORE: Smart speakers officially added to governments inflation calculations

According to Bloomberg, staff in Romania, Costa Rica, India and the US have access to users’ personal information, including their geographic coordinates which can easily be used to locate a user’s address.

There is understood to be no indication that any staff have used this information to look up a customer’s home, but the revelation has poured fuel on the already difficult subject of privacy.

“Access to internal tools is highly controlled, and is only granted to a limited number of employees who require these tools to train and improve the service by processing an extremely small sample of interactions,” a spokesperson for Amazon said in response to the claims.

“Our policies strictly prohibit employee access to or use of customer data for any other reason, and we have a zero tolerance policy for abuse of our systems. We regularly audit employee access to internal tools and limit access whenever and wherever possible.”

Click here to sign up to Charged free daily email newsletter

NewsVoice

RELATED POSTS

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

Menu

SUBSCRIBE TO OUR NEWSLETTER

Sign up to our daily newsletter to get all the latest retail tech news and insights direct to your inbox.

  • This field is for validation purposes and should be left unchanged.