Samsung apologises to Galaxy Fold pre-order customers as delay continues

Samsung has apologised to its customers who have pre-ordered its $2000 (£1500) folding phone as its release continues to be delayed without a definitive end in sight.

The South Korean tech giant said today that it could not confirm the shipping date for its flagship folding phone the Galaxy Fold, which was initially due to be released on April 26.

It added that “If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically.”

READ MORE: Samsung delays Galaxy Fold launch after disastrous reviews

This comes after it sent out its new Galaxy Fold to tech journalists around the world for review in late April, only for a myriad of issues with the device to be exposed, including a defective hinge, screen distortion and flickering, and numerous users mistakenly removing part of the screen thinking it was a screen protector.

Following the disastrous reviews, Samsung released a statement assuring customers they would not be charged for their pre-orders until the device was shipped and that they would be able to cancel orders at any time.

It continued: “To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold.

“Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.

“We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.

“We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”

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