Decathlon is set to make all of its stores in The Netherlands cashierless as it introduces a new scan-and-go app across the country.
The sporting goods giant will roll out the self-checkout app, which allows users to scan items’ RFID tags with their smartphones and exit the store without queuing, at its flagship stores in Rotterdam, Alexandrium and Eindhoven first, before expanding to every store in the country.
Its new app, which was developed by British firm Mishipay, will be integrated into the retailer’s existing payment and security systems.
“Innovation is at the heart of what powers Decathlon,” Decathlon’s chief technology officer Sybe De Graaf said.
“We are always looking for exciting new ways to improve the experience of our customers and to remove friction from their in-store journey. MishiPay’s mobile self-checkout solution has been implemented very quickly and is easily scalable, and our customers are going to love using it.”
Mishipay’s founder and chief executive Mustafa Khanwala added: “Decathlon and MishiPay share a common belief; that shopping in stores should be enjoyable for customers.
“Decathlon’s stores are already amongst the most exciting, customer-centric stores on the high street, and implementing our technology within them reiterates their dedication to improving the physical store experience. The solution we have built for Decathlon gives their customers the opportunity to experience frictionless shopping, and we are excited to see it rolled-out across the Netherlands.”