Waitrose delivery drivers will now accept John Lewis returns

Waitrose delivery drivers will now accept customer returns to its stablemate John Lewis, as the department store seeks to increase efficiency.

Yesterday the pair announced the new service, which will allow shoppers wanting to return online or click-and-collect orders from John Lewis by handing them to their Waitrose delivery driver, free of charge.

The service will be rolled out across all postcodes currently served by Waitrose online arm, which it announced in May it plans to expand further, trebling the size of its online operation over the next three years.

Prior to its new returns scheme, customers would have to take their unwanted items to a Post Office or nearest John Lewis store which accepts returns.

READ MORE: Waitrose expands 2-hour delivery outside of London

“Following the success of the trial we are pleased to be extending this service to even more customers,” John Lewis’ director or supply chain strategy Ged Keogh-Peters said.

“We are excited to be at the forefront of new services to make online shopping as convenient and quick as possible.”

Earlier this month Waitrose announced plans to expand its Rapid Delivery trial, which allows customers to order up to 25 items from a range of over 2000 products for delivery within two-hours, to Bath from July 8 and Hove from July 15.

It is also set to launch the service in 58 new London postcode including Battersea, Bayswater, Victoria, Kingston and High Street Kensington.

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Delivery / Supply ChainEcommerceNews


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