Zalando launches private delivery points allowing customers to collect packages from neighbours’ homes

Zalando is testing a new delivery system which will allow customers to drop-off and collect online orders from private citizens.

The online retailer has launched the experimental new delivery concept in Denmark amid a partnership with PostNord, which is set to enlist the help of residents who spend most of their day at home to expand its delivery operations.

It aims to install 50 points in residential areas which will be operated by self-employed people, retirees, and stay-at-home parents.

Zalando says those operating the private pick-up and drop-off points will earn an “additional small monthly income” for collecting packages from their neighbours and delivering them nearby.

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Customers will be able to select their preferred pick-up point during checkout and will receive a text when their package is ready for collection.

“Complementing the existing network with private pick-up and drop-off points could add tremendous value and customer convenience, since they offer a win-win situation for both the private operators and customers”, Zalando’s head of logistics platform services Remko Bakker said.

“Testing is part of Zalando’s DNA. We continuously innovate and rethink our services to offer our customers more flexibility and variety.

“People who are at home can help their community by accepting parcels for their neighbors and in return they receive a small compensation.”

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