Rite Aid rolls out hi-tech remote health care kiosks


US drugstore Rite Aid is rolling out virtual health care kiosks across its network as it continues efforts increase efficiency through automation.

Customers will now be able to virtually connect to a clinician via the RediClinic Express kiosks, developed by InTouch Health, using a secure audio-video connection.

Appointments can be booked online or instore. Once the patient has checked in using the self-service touch screen in store they will be escorted to a private kiosk and asked to fill out a medical questionnaire, before their vital signs are taken.

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They will then be matched to a clinician who can review their questionnaire and medical history from a remote location and are able to conduct further tests remotely using the kiosk’s integrated medical devices.

Patients will be able to see what the clinician is viewing, and receive a diagnosis, course of treatment and care guidelines from their clinician all without meeting them face to face.

“Virtual care is another opportunity for Rite Aid to offer patients the convenience of faster service and value-based healthcare,” Rite Aid’s executive vice president of pharmacy and retail Jocelyn Konrad said.

“We are continually looking for ways to serve our patients differently by utilizing technology and are excited to launch virtual care via our initial RediClinic Express kiosks and look forward to improving healthcare outcomes of our customers in those communities.”

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