“Wardrobing” costing UK retailers £1.5bn a year

“Wardrobing” is costing UK retailers £1.5 billion a year in lost sales as a growing number of Brits order clothes with no intention of keeping them.

UK customers order an average of four items per year that they plan to use and then return for a full refund, according to new research from Checkpoint Systems.

Over a fifth of those surveyed admitted to buying items with the intention of using and returning them, with the average item costing £40.95.

READ MORE: Asos alters returns policy to crack down on “serial returners”

16-24-year-olds were the most likely to engage in wardrobing with 43 per cent admitting to having done so, alongside 39 per cent of 25-34-year-olds.

For the over 55’s this fell dramatically to just six per cent.

“Retailers need to recognise that wardrobing is a huge problem – as this survey clearly indicates – and find the right solutions to protect their merchandise and ensure their stock is available for purchase by the majority of honest consumers,” Checkpoint Systems’ business development manager Irene Fernandez said.

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Delivery / Supply ChainEcommerce


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