Returns “flood back into second week of January” this year

News

Christmas returns have continued to “flood back into the second week of January” as retailers struggle to handle an extended take-back period.

According to home delivery expert ParcelHero the length and volume of the peak return period has surprised courier services and retailers this year, extending past last week’s “Takeback Thursday”.

“The courier industry was all set for last Thursday to become ‘Takeback Thursday’ as millions of unwanted gifts were sent back to stores on the first day back at work,” ParcelHero’s head of consumer research David Jinks said.

READ MORE: $100bn in unwanted presents to be returns in the US this year

“However, returns have actually continued to flood back into the second week of January, probably because many people took extra holiday, and are only now returning to the realities of work and dealing with unwanted or faulty gifts.”

Last week it was reported that ‘Takeback Thursday’ was due to see online returns volumes jump a whopping 72 per cent amid the “busiest time of the year for returns”.

In the US, returns were expected to rise six per cent to around $100 billion, placing an unprecedented strain on retailers logistics operations.

Click here to sign up to Retail Gazette’s free daily email newsletter

News

RELATED POSTS

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

Menu

SUBSCRIBE TO OUR NEWSLETTER

Sign up to our daily newsletter to get all the latest retail tech news and insights direct to your inbox.

  • This field is for validation purposes and should be left unchanged.