Tesco faces angry online backlash after its app and website fail
Tesco’s online grocery app and website have left many customers unable to complete orders or receive deliveries after experiencing technical issues for over a day.
Shoppers took to social media to express their anger and seek answers after being presented with error messages on Tesco’s online platforms.
Complaints began surfacing on Twitter as early as Sunday evening and continued into the early hours of Wednesday morning.
Although Tesco said the problem has now been fixed, many shoppers were still facing problems accessing their accounts on Wednesday afternoon.
— Keely Markland (@keelym90) February 26, 2020
— Rhi (@rhianejenks) February 25, 2020
“We have fixed a technology issue which was affecting our website and app last night and we’re sorry for any inconvenience this has caused,” a spokesperson said.
“Customers will now be able to log in and place orders.”
Hi there, I am sorry to hear you are having trouble with the website. We are experiencing some technical issue with the website at present though we are working to get these resolved as soon as we can, I am sorry for the inconvenience caused. TY – Craig
— Tesco (@Tesco) February 25, 2020
@Tesco Trying to place my order for tomorrow and it keeps coming up with an error message. I've reinstalled the app but still getting it. My partner has tried too and is getting the same message.
— Leah Marie (@LeahButterflies) February 25, 2020
Customers were faced with a message stating: “We’re sorry but something went wrong”, and later messages stating the site was down for maintenance.
Some complained of being unable to complete an order after completing a shop, meaning they missed the deadline for home delivery today.