Ocado and Waitrose face backlog of online orders
Unprecedented levels of customers deciding to carry out their shop online instead of visiting the supermarket have left the UK’s online retailers backlogged with orders.
Ocado has been resorting to placing customers in a ‘virtual queue’ after a weekend of technical difficulties.
The online-only grocer’s website and app crashed on Saturday afternoon, with customers greeted by a message stating:
“You are in a virtual queue. Sorry for the wait. Demand is very high at the moment so you may have to wait a little longer than usual to access the website. Your wait time will be more than fifteen minutes.”
The message added that it would not be processing new customer bookings “for the time being”.
Last week Waitrose shoppers were also unable to process online grocery orders.
“We are experiencing some intermittent technical issues due to high volumes, but we’re working to resolve them and are sorry for any inconvenience,” a spokeswoman told Mirror Money.
“In-store, we are currently not putting a cap on any products. We have introduced a temporary cap on certain products on Waitrose.com including some antibacterial soaps and wipes, to ensure our customers have access to the products they need. We continue to work with suppliers to help meet demand,” she added.
Earlier in the week, Amazon confirmed it had experienced a technical glitch affecting online grocery orders through its Whole Foods and Amazon Fresh delivery services in the US.
Amazon came up against problems on Sunday March 15, as panic buying left shelf stores empty and the retailer’s Whole Food, Amazon Fresh and Prime businesses struggling to meet delivery capacity.