Waitrose is tripling the number of delivery slots available via its ‘Rapid’ service to help ensure the elderly and vulnerable have access to essentials during the pandemic.
Waitrose & Partners Rapid delivery service, which enables customers to order up to 25 grocery items for delivery within two hours, will “more than treble” the number of available delivery slots from today.
This will mean over 2.5 million households can now access the service, with slots rising from 2000 to 7000 every week.
The grocer added that by the end of next week, 40 per cent of its new delivery slots will be reserved for the elderly and vulnerable, and it will inform them they have priority access via email.
Its Rapid service has until now only been trialled in eight Waitrose stores in London and Hove, however this will now be expanded across 20 more stores across London.
To check if the service delivers in their area, customers can enter their postcode on the Waitrose & Partners Rapid website.
Elsewhere Waitrose has announced that it will offer an additional 10,000 online grocery collection slots by adding around 70 new stores by the end of May, bringing the total number to 30,000.
“We are now making more online deliveries than Christmas week, every week, and have increased slots to reach 20% more customers than usual,” Waitrose.com director Ben Stimson said.
“We know there is demand for more slots and we are doing all we can to give as many people as possible the opportunity to get the essentials they need – especially those who need them the most.
“In addition to opening up more channels through expanding Waitrose Rapid and increasing the number of stores where online orders can be collected, we have recruited hundreds of drivers and increased the number of extra people-hours picking Waitrose.com orders by nearly 50%.”