UPDATED: Morrisons customers can now order by phone for next-day delivery

Morrisons has launched a dedicated telesales shopping service offering next day delivery on essential items for the “vulnerable and elderly”.

Customers can now order from a list of 47 essential items over the phone and pay for goods with their credit card when their order is delivered.

The “takeaway” menu of items available is listed below.

This is the latest in a string of new measures introduced by the grocer to ensure “no customer gets left behind” and is aimed specifically at those who may not be comfortable or familiar with shopping online.

READ MORE: Morrisons partners with Deliveroo to offer 70 essential items for delivery via its app

“We are playing our full part in feeding the nation and ensuring those that are most in need can receive a delivery from a familiar face at Morrisons,” chief executive David Potts said.

“This new telephone service will ensure that more people who can’t leave their home to go shopping will be able to get a delivery.”

To order online customers can call 0345 611 6111 and select option five.

Last week Morrisons announced it was “dramatically” ramping up production of its food boxes, which it launched in March, from 10,000 a week to 100,000 per week.

Its food boxes contain enough chilled, fresh and tinned food items to feed a couple for up to a week, and Morrisons says it plans to further expand capacity to more than 200,000 boxes in the coming weeks.

A day earlier it announced a partnership with Deliveroo which will offer on-demand delivery in as little as 30 minutes to families struggling to secure delivery slots.

Morrisons will now offer 70 “essential household” items via the Deliveroo app from 130 stores across the UK meaning one-in-four households can order from the app.

The service will be available from more than 130 Morrisons stores across the UK, meaning one-in-four households can order “to the door in as little as under 30 minutes”.

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Delivery / Supply ChainEcommerceNews


11 Comments. Leave new

  • Avatar
    Loretta Baird
    June 15, 2020 1:32 pm

    Hi im isolating myself im disabled

  • Avatar
    Julia woods
    June 22, 2020 1:40 pm

    Why are you not answering your elderly/vulnerable no today, both my neighbor and I have been trying all day?

  • Avatar
    Kathleen Forsyth-Smith
    August 13, 2020 3:31 pm

    Hi, I’m old Dissabled and Vunerable, my food delivery was going to be left outside a main entrance when I live in a flat 2 doors away. It is a sheltered housing scheme. Soi told her to take it away. I cannot carry it .

  • My location is Bishops Cleeve, GL52 8SP …..I am allergic and need Gluten/DF items – are these available for your next day delivery – I am vulnerable, cannot visit shops….thank you

  • I have used this brilliant service 4 times now and I don’t know how I would have managed. I am without family or close neighbours, it has been reliable, efficient and friendly. Marvellous. Thank you Morrisons.

  • I have used this service each week since it started in Swansea. The staff have been very helpful and I could not have managed without the regular delivery.

  • Is your next door delivery for vulnerable andelderley people continuing and is telephone number still 03456226226111thsnks Edith brewis

  • Sorry meant next day delivery not next door

  • My father is 88 and going to struggle with all aspects of using this service. It’s obviously designed by someone who isn’t vulnerable as otherwise it would be completely different in design. If you are vunerable it’s likely to be that you have no internet access and won’t even know what the list is! If you are really vunerable it is unlikely you will be buying in ingredients because you don’t make things anymore, so a complete meal dish is what you want. I’m astounded how little thought goes into these ideas! This is a scheme for I can’t be bothered people as really vunerable and unable people will struggle to use it! Perhaps your focus group should have gone out in to homes and seen what vunerable means before you crow about how helpful the service will be!

  • My parents are in their 80’s and live 150 miles from me. They have just started using this service and it’s fantastic for them. Thank you Morrisons

  • I would only need a few items, would that be alright.


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