Ocado to issue 3000 refunds after mislabeling face masks as FFP3 standard

Ocado is set to issue refunds to thousands of customers after it wrongly labelled face masks which “did not match the exact specification stated”.

The online grocer sent an email to around 3000 customers last week, informing them they will be refunded for face masks advertised as “FFP3” standard, according to The Telegraph.

FFP3 (filtering face piece) rated masks are the highest quality respirators, according to the government, which filter 99 per cent of airborne particles and can be used by frontline healthcare workers.

However, Ocado has warned customers that these masks, which cost £7, were “likely” to have been of FFP2 standard.

READ MORE: Ocado opens first fulfilment centre in North America despite struggles at home

Around 7000 of these masks were sold to roughly 3000 customers, and Ocado says refunds will be issued automatically within 10 days.

Despite the mistake, the FFP2 masks are the European equivalent of the N95 respirator masks used in the US and meet guidance from the World Health Organisation (WHO), filtering around 94 per cent of airborne particles.

“We are refunding you for this item as it has been brought to our attention that the product you received did not match the exact specification stated on the website at the time of purchase,” the letter to customers read.

“The mask itself poses no risk to you and is safe to use. Both specifications are recognised standards by the World Health Organisation.”

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