Amazon delivery times should soon return to pre-coronavirus levels after a huge spike in demand wreaked havoc on its supply chain.
One-day and two-day delivery times will once again become the norm for Amazon shoppers as the retailer says it has caught up with a backlog of orders.
The online retailer has also lifted restrictions on the amount of items suppliers and sellers can send to its warehouses after imposing limits to ensure essential goods were prioritised.
Amazon’s rapid delivery and fulfilment services for sellers are core tenants of its business model, but the sudden influx of orders caused its supply chain to overload, leading many delivery times to be extended sometimes to a number of weeks.
While events like Black Friday and Prime Day see a similar spike in orders, Amazon has months to sure up its logistics operations to handle demand.
“We removed quantity limits on products our suppliers can send to our fulfillment centers,” an Amazon spokeswoman told Bloomberg.
“We continue to adhere to extensive health and safety measures to protect our associates as they pick, pack and ship products to customers, and are improving delivery speeds across our store.”
Amazon paid the price for these unforeseen delivery delays with both its customers and employees.
According to analytics firm PriceSpider’s chief executive Anthony Ferry many “loyal Amazon shoppers left the site when they saw long delivery times or when items were out of stock”.
Elsewhere Amazon has come under intense scrutiny for continuing to operate during the pandemic, with hundreds of its staff protesting its safety measures.
This has since led to numerous outspoken employees being sacked by the online retailer, and it coming under investigation from New York City’s human rights commission.