Co-op introduces phone ordering service for customers with limited online access

Co-op has introduced a new phone ordering service at some of its stores, helping customers unfamiliar with or without access to computers to order remotely.

Members of Central England Co-op can call a dedicated number and order from a list of items, ranging from fresh food to cupboard essentials.

Once the order is placed a member of staff will pick and pack the items from their local store.

A staff member will then call the customer back the next day, take payment over the phone and give them a collection number.

The customer can then collect their order instore, or send a nominated volunteer, friend or family member.

READ MORE: UPDATED: Morrisons customers can now order by phone for next-day delivery

“As a co-operative society, supporting our members is at the heart of what we do,” Central England Co-op’s chief executive Debbie Robinson said.

“We know some members may need help in getting the food they need during these uncertain times.

“This is why we have launched our call and collect service, exclusively for members who may need that help.

“All members have to do is follow some simple steps and they, or a nominated person, will be able to place an order and pick it up with ease.

“We have been committed to helping communities access food and vital essentials during this global pandemic and this is just another way we can continue to do just that.”

Customers can call 0800 0501601 to place a phone order.

In late April Morrisons launched a similar service to help elderly and vulnerable shoppers get access to remote ordering without having to use a computer.

Customers can order from a dedicated list of 47 essential items over the phone and pay for goods with their credit card when their order is delivered.

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1 Comment. Leave new

  • important note this service is from Central England Co-operative and not the Co-operative Group whose logo has been used on this article and may cause some confusion to some readers, especially as their service areas overlap in some counties.


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