Waitrose dramatically ramping up London online delivery operations creating 800 jobs

Waitrose is creating 800 jobs by opening a third London fulfilment centre to meet skyrocketing demand for online deliveries in the capital.

Waitrose.com has announced plans to open a new fulfilment centre in Greenford, West London, which would see the number of delivery slots available in the city quadruple compared to just 12 months earlier.

Due for completion as early as December, the new centre will be run by third party logistics company and long-time Waitrose partner Wincanton.

This marks the latest move by Waitrose to dramatically increase its online delivery capacity, which has already more than doubled the number of delivery slots available since the start of the year and now handles over 150,000 orders every week.

READ MORE: Waitrose adding 5000 Rapid delivery slots a week offering same-day delivery to 2.5 million customers

While Waitrose.com orders are usually picked by staff at Waitrose stores, huge demand in London means the grocer is forced to use dedicated fulfilment centres, having opened a second one on May 7 during the height of the COVID-19 pandemic.

The John Lewis-owned supermarket also says it has trebled the size of its rapid two-hour delivery service in London and Brighton to 7000 orders per week.

“While we’ve already pulled forward our online expansion plans by six months we know there are still lots of people who want to shop online with us and currently can’t,” Waitrose executive director James Bailey said.

“This is especially the case in London, where we’ve seen a significant and prolonged surge in demand for our online offer. This new centre will help us better serve the London area with a much broader range of slots.”

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