Tesco is making major changes to its online delivery charges by scrapping its peak time system sparking a major backlash from customers.
Tesco will now charge £4.50 or £5.50 for delivery on online orders from August 5, depending on whether the goods are picked and packed from stores or fulfilment centres.
Until now Tesco has charged varying rates depending on the delivery time, ranging from £2 for off peak deliveries to £7 for busier periods.
Responding to a criticism of the change on Twitter, Tesco said the “prices better reflect the cost of picking, packing and delivering orders”.
“We’re simplifying our slot pricing structure by having set prices, no matter what time or day you book your slot,” it added.
@Tesco have been doing online deliveries for over a decade.
Suddenly, during a pandemic where people are vulnerable AND financially struggling, it is now they decided to increase all delivery costs to £5.50?
So, theres no longer cheaper options.
— Ren (@Renreadslit) July 22, 2020
I have a priority delivery slot weekly from Tesco. There is a £2 charge which is not an issue. They have just put this up to £5.50 . Absolute disgrace hitting the elderly and those in need. Shame on you Tesco
— Michele Fearn (@fearn_michele) July 23, 2020
It will also now charge a flat rate of £1.50 for click & collect.
Tesco Delivery Saver plan customers, who pay £7 a month for free delivery slots, will not be affected by the changes.
It comes as Tesco has been forced to dramatically expand its online delivery capabilities as its online orders nearly doubled during lockdown, adding over half a million delivery slots to meet demand.
The move has been criticised on social media, with many claiming it will disproportionately affect older customers.