Waitrose introduces drive-through online order collection at 70 stores

Waitrose has rolled out drive-through online grocery order collection services across its store estate allowing shoppers to collect items without entering the store.

Around 70 Waitrose stores are now offering drive-through collection for online orders from car parks, according to The Grocer.

In participating stores customers can park in a dedicated parking spot before being greeted by a member of staff.

READ MORE: John Lewis and Waitrose to roll out “revolutionary” electric delivery vans next year

They can then collect or return items, including John Lewis goods at some locations, from the comfort of their vehicles.

It is understood that customers can also phone the store to confirm their arrival before items are brought to their vehicles.

“We continue to adapt to the changes we have seen since lockdown and explore new ways to ensure we are doing all we can to protect the health and wellbeing of our customers and partners,” a spokesman told The Grocer.  

“We have seen a great response to the social distancing measures we have in place, and drive-throughs mean thousands of customers who simply want to collect their shopping can do so quickly and safely.”

Click here to sign up to Charged free daily email newsletter

Delivery / Supply Chain


2 Comments. Leave new

  • Avatar
    Veronica Gibbard
    August 6, 2020 12:12 am

    What a brilliant idea. Well done Waitrose.

  • Phoned Paddick Wood branch to find out how to pick up my Click and collect order. Hung on for 5 minutes. No reply. Appalling. Will probably cancel order.


Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.