Royal Mail will now collect parcels and returns from customers’ doorsteps, meaning sellers and shoppers no longer need to leave their house to deliver goods.
Royal Mail has launched a new “Parcel Collect” service across the UK in bid to cash in on the rapid rise of online shopping during the pandemic.
Any customers who need to return online orders, or who have sold items via resale platforms like Ebay and Depop, can now have their items picked up by the same postal worker who drops off their mail.
Postal workers will collect up to five parcels per address, charging 72p per parcel plus postage costs, or 60p for pre-paid returns.
Collections can be booked up to five days in advance and will be available six days a week.
“Royal Mail Parcel Collect is a fantastic step forward for all of our customers,” Royal Mail’s chief commercial officer Nick Landon said.
“It makes it easier to use our services than ever before. Whether you’re up against time and working from home, making a return, selling online or sending a gift to make someone’s day, Royal Mail Parcel Collect is here to help. The launch of Parcel Collect is part of our commitment to continuously make our services better and more convenient.”
It comes as the delivery giant’s chairman Keith William pushes through a raft of new initiatives designed to futureproof the business and streamline the postal process.
In June last year it launched a new app which allowed customers to pay for and print postage stickers without ever visiting the post office.