Game, Argos and Smyths have confirmed that they will allow customers to collect their pre-ordered PlayStation 5 and Xbox Series consoles from stores during lockdown.
Both Sony’s PS5 and its rival Microsoft’s next-gen Xbox Series X and Series S are due to be launched later this month when the UK will be under a second national lockdown.
Despite non-essential retailers being forced to shut after November 5, Game, Smyths and Argos have all confirmed that they will be offering a collection service for the thousands of customers who have pre-ordered consoles.
Today Game warned customers that it was the “last chance” for customers who had secured an “in-store pre-order” for both the PS5 and Xbox Series X/S to make it into stores and pre-purchase their consoles.
⚠ LAST CHANCE ⚠ pic.twitter.com/YFFlaoAHFf
— GAME.co.uk (@GAMEdigital) November 4, 2020
According to the retailer, customers will then be able to collect their pre-orders from stores during their respective launch days between 8am and 2pm.
Customers who have pre-ordered their consoles online will also be able to collect their Xbox from stores on November 10 PS5 on November 19.
It is understood that Smyths will also be allowing customers to collect their consoles from stores, as per government click-and-collect guidelines, on their respective release dates.
Hi there, payment will be taken upon collection. Instore pre-orders will have to pay the balance using card only, there will be no cash transactions during the lockdown period! 🙂
— @AskSmythsToys (@AskSmythsToys) November 1, 2020
Meanwhile Argos has assured customers that they will be able to collect their consoles from Argos outlets inside Sainsbury’s stores, which will remain open during lockdown, and that home deliveries will not be affected.
Hi, thank you for getting in touch. You will still be able to have products delivered to your home and pick up products at Argos stores and collection points inside Sainsbury’s. – Amy
— Argos Helpers (@ArgosHelpers) November 1, 2020
Hi Robert The pre orders on the Xbox console will be delivered as planned. Carol
— Argos Helpers (@ArgosHelpers) November 3, 2020