Amazon UK customers may not receive their pre-ordered Xbox Series X consoles before Christmas, despite it being officially released yesterday.
Angry customers have taken to social media to slam Amazon after receiving emails the night before Microsoft’s new next-gen console was due to launch informing them their orders will be delayed until an unknown date in “the coming weeks”
Numerous customers who had pre-ordered an Xbox Series X console from Amazon, some as early as September, received the email without explanation on Monday night at 5pm, just hours before the console was due to be released.
I know it's unimportant, and I don't even NEED the Xbox Series X, much less need it tomorrow, but if I pay for something, I expect to get it when I'm told I'll get it. And @Amazon probably oversold it and that was irresponsible. And I am pretty close to just canceling the order.
— Robin Burks (@sunriserobin) November 9, 2020
“We’re contacting you with an update regarding your order of Xbox Series X,” the email read.
“At this time, we anticipate that you will receive your Xbox Series X by 12/31 or before. We are making every effort to get it to you as soon as possible and apologise for any inconvenience.”
— Adam Taylor (@EposVox) November 9, 2020
Amazon has not yet responded to requests for information regarding the delay, and it is unclear how many customers were affected.
It also appears that the delay has only affected pre-orders for the Xbox Series X, and not its less powerful budget friendly counterpart the Series S.
The launch of the Xbox Series consoles has been marred with controversy, as numerous retailers struggled handle the massive demand for pre-orders.
Due to high demand, consoles will ship as inventory continues to arrive throughout November and December. You will receive an email notification when your order has shipped. You can track the latest shipment status of your order here: https://t.co/Y5jpI9gRhE. ^PR
— Amazon Help (@AmazonHelp) November 8, 2020
Swedish ‘buy now, pay later’ giant Klarna was forced to apologise after swathes of customers struggled to secure Xbox Series X pre-orders through its payment plan.
Microsoft partnered with Klarna to offer its Xbox All Access bundle, which allows customers to pay for their consoles in a number of interest-free installments.
However, the frenzy to secure a pre-orders caused both Game and Smyths’ websites, the only two places in the UK customers could purchase Xbox All Access, to crash.
Many customers complained that they had received a confirmation email from Klarna that a direct debit had been set up, only to be told by the retailers that their order had not been successful.