Co-op steps up rapid delivery in Wales to serve rural communities

Co-op has raised the stakes for rapid grocery delivery to customers’ homes after announcing a partnership with Zoom 1hr Delivery.

Not to be confused with Ocado’s Zoom delivery service or the online video-telephony software programme, Shropshire-based firm Zoom 1hr Delivery will look to increase the number of slots available to Co-op customers.

The partnership will go live this month, serving more than 50 towns and cities in Wales, Shropshire and along the Wales/ England border.

READ MORE: Co-op expands online delivery across Scotland to help those under new lockdown restrictions

Orders placed through the grocer’s online shop will be fulfilled by their local Co-op, which will serve as “micro-distribution hubs”.

They will then be delivered on behalf of the retailer by Zoom up to 4km away in as littler as an hour.

Slots can also be booked seven days in advance.

Customers can choose from around 4,500 products and are able to track their deliveries in real time.

The partnership aims to reach 250 stores by 2021, as Co-op competes with the nation’s Big Four retailers in the switch over to online food shopping after the spread of coronavirus.

“By collaborating with partners we can offer further availability, flexibility and choice to meet community shopping needs for on-demand convenience,” Co-op online operations manager Matt Arrigonie said.

“Offering quality and value quickly, easily and conveniently is core to Co-op’s approach – delivering what our members and customers want, when and where they need it,” Arrigonie added.

“We’re delighted to become a delivery partner for Co-op, initially working closely with 50 of its stores from this month and look forward to the roll out of further stores,” Zoom Food managing director Kevin Williams said.

“These are challenging times, and more people have turned to placing orders online for quick, safe, convenient deliveries. Our experience over the last four years has seen us perfect the delivery service model in rural areas, and we believe this is a great fit with Co-op’s work to support its communities and to further grow home delivery capabilities to meet consumer needs and demand for online convenience – we can’t wait to safely deliver Co-op products to its members and customers,” Williams added.

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