Amazon “really sorry” after customers’ PS5s go missing in alleged pre-delivery theft

Amazon UK has apologised to furious customers after they received air fryers, dog food and toys instead of their PlayStation 5 consoles.

Customers have taken to social media to express their outrage after their PS5 orders went missing, with many alleging their consoles were stolen in transit by delivery drivers.

While Amazon customers received parcels, many contained seemingly random items in place of their £450 consoles, including cat food, a George Foreman grill and a 5kg bag of rice.

“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” an Amazon spokesperson said.

“We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”

READ MORE: PS5 scalpers used “bots” to buy up more stock than most UK retailers

Several disgruntled shoppers on Reddit described how their delivery drivers were seen pulling up to their house, pausing and then driving away without delivering packages.

Amazon is understood to have offered a few customers £5 gift cards while it investigates what happened to their orders, informing others that it was unable to contact delivery drivers directly.

While no thefts have yet been confirmed, PS5 consoles continue to be in high demand reselling regularly for over £1000 on Ebay and StockX.

Amazon has assured customers it will refund or replace the missing consoles, however it could be weeks before more PS5 stock becomes available.

Sony Interactive Entertainment’s head Jim Ryan told Russian news agency TASS recently: “Everything is sold. Absolutely everything is sold.

“I’ve spent much of the last year trying to be sure that we can generate enough demand for the product.

“And now in terms of my executive bandwidth, I’m spending a lot more time on trying to increase supply to meet that demand.”

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2 Comments. Leave new

  • Of course,it could be the low-life customers trying to scam Amazon for a new console by blaming the driver?I trust all Amazon packages are logged and tracked,so any theft by drivers would be instantly indicated?Also how would the driver know what was in the package?

    • There’s literally a video on youtube of a security camera catching a driver in the act. You don’t think some scummy people would take the risk and try to get a free ps5?


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