Amazon UK has apologised to furious customers after they received air fryers, dog food and toys instead of their PlayStation 5 consoles.
Customers have taken to social media to express their outrage after their PS5 orders went missing, with many alleging their consoles were stolen in transit by delivery drivers.
While Amazon customers received parcels, many contained seemingly random items in place of their £450 consoles, including cat food, a George Foreman grill and a 5kg bag of rice.
— Bex April May (@bexlectric) November 19, 2020
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” an Amazon spokesperson said.
“We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
Several disgruntled shoppers on Reddit described how their delivery drivers were seen pulling up to their house, pausing and then driving away without delivering packages.
Amazon is understood to have offered a few customers £5 gift cards while it investigates what happened to their orders, informing others that it was unable to contact delivery drivers directly.
While no thefts have yet been confirmed, PS5 consoles continue to be in high demand reselling regularly for over £1000 on Ebay and StockX.
Amazon has assured customers it will refund or replace the missing consoles, however it could be weeks before more PS5 stock becomes available.
— yonic sleuth (@flagwithoutwind) November 19, 2020
Sony Interactive Entertainment’s head Jim Ryan told Russian news agency TASS recently: “Everything is sold. Absolutely everything is sold.
“I’ve spent much of the last year trying to be sure that we can generate enough demand for the product.
“And now in terms of my executive bandwidth, I’m spending a lot more time on trying to increase supply to meet that demand.”