Amazon says it will no longer work with a delivery driver who was caught on CCTV allegedly failing to delivery a PlayStation 5.
Last week Amazon was forced to apologise to customers after many were delivered air fryers, dog food, and toys in place of their £450 PS5 consoles.
Other customers including Jenni Walker, who had purchased the PS5 for her son who turned 16 on launch day, were simply left empty handed.
While several affected customers reported on social media that their delivery drivers were seen pulling up to their houses before driving away without making a delivery, Walker believes she caught the incident on camera.
In CCTV footage shared on Twitter, the delivery driver can be seen handling a PS5 shaped box and returning it to the van in between his deliveries.
Amazon driver “delivering” (i.e. scanning then putting back in the van) my son’s PS5 on launch day, which was also his 16th birthday. @bexlectric @SonyUK @AmazonUK @JeffBezos @PlayStationUK #PS5Launch #ps5 #ps5amazon #PlayStation5 #Amazon pic.twitter.com/B4NMOuldey
— Richard Walker Photo (@dickidub) November 20, 2020
According to Eurogamer, the family contacted Amazon’s customer support team and were offered a refund, which Walker initially refused believing it could end their contract and prevent Amazon providing a replacement.
Furious, Walker’s daughter drove to the local Amazon depot to confront the site’s manager with the CCTV footage.
The independent delivery company, which delivers on behalf of Amazon, confirmed the driver in question was their employee and said they would be sacked.
Amazon told the Oxford Mail: “We have very high standards for our delivery service providers and how they serve customers. The delivery associate will no longer be delivering on behalf of Amazon.”
Walker told the same publication: “I am livid beyond words. I fully appreciate this is a first world problem and considering we are in a global pandemic not the most important ordeal faced, but for it to happen on my son’s birthday seems incredibly cruel.”
PS5 stock remains entirely sold out across the UK leaving those affected by the delivery irregularities no choice but to take a refund or buy a console at a significantly inflated price.
Consoles can regularly be found on Ebay and StockX selling for over £1000.
Reports suggest that scalpers who used bots to buy up swathes of consoles on launch day are largely responsible for the shortage and subsequent price gouging of the PS5.
Sony has said that the this was the biggest console launch in its history, and has assured customers more stock will be available “before the end of the year”.