Very has cancelled more than 1000 orders for PlayStation 5 and Xbox Series X consoles made by scalper groups.
Scalper groups using ‘bots’, or automated software able to buy up swathes of stock at lightning speeds, have been cashing in on the limited availability and extortionately high demand for the two next-gen consoles both of which were released last month.
Retailers have struggled to tackle the use of these bots, which have allowed some scalper groups such as CrepChiefNotify to amass more stock than almost all UK retailers and sell them on for exorbitant prices.
On Sunday CrepChiefNotify, the now notorious group which said it bought up 3500 PS5 consoles on launch day, boasted that it had managed to acquire 1000 PS5 and Xbox consoles from Very.
Sky News contacted the retailer about the group’s claims and was told that the orders had now been cancelled.
“As a result of a technical error, some people were able to place orders for PS5 and Xbox Series X consoles for a short time on Sunday,” it said.
“However, these items are not on sale and affected customers have received notice that the orders have been cancelled. We apologise for the confusion caused.”
The cancellations have also affected legitimate customers who managed to place orders for the consoles.
Meanwhile CrepChiefNotify stated that it had “no regrets” regarding its practices, despite it meaning the vast majority of shoppers would be forced to pay double the retail price for their consoles.
In a statement released last week the group said: “Lots of our community have been furloughed, made redundant, or at some form of disadvantage due the pandemic.
“These people have managed to cover their bills, put food on the table and supply Christmas presents to their children.
“It may be unfortunate that a child won’t wake up to a PS5 this Christmas, but another child may have woken up to nothing. We have no regrets.”
It is understood that the PS5 launch smashed previous records for launch weekend sales, far exceeding the 250,000 unit record held by its predecessor the PS4 in 2013.