Amazon is replacing customers’ missing PS5s as UK retailers receive new stock

Industry

Amazon is offering PlayStation 5 customers who failed to receive their consoles first refusal as retailers across the UK receive new stock.

UK retailers including Argos, Game, Amazon, AO, John Lewis and Curry’s all released a limited batch of PS5 stock yesterday morning, after the console was entirely sold out across the country for two weeks.

Once again stock sold out almost immediately across the board, and many customers again complained of adding consoles to their baskets before having their orders cancelled moments later.

There was hope for some Amazon customers however, after the retailer made good on its promise of “putting it right” for customers whose consoles mysteriously disappeared before being delivered.

Amazon has begun contacting affected customers stating it will “be able to secure a PS5 for you as a replacement for the order you didn’t receive”.

READ MORE: Amazon says it has sacked delivery driver allegedly caught on CCTV “stealing” PS5

Push Square’s founder Anthony Dickens tweeted the email he received from Amazon, giving users a deadline of midnight on December 5 to agree to paying for the replacement.

While this will be music to the ears of many disappointed customers, little has been said about how so many consoles went missing and Amazon is still reportedly investigating the incidents.

Meanwhile consoles continue to appear on resale sites for more than double the retail price, with angry shoppers now taking aim at second-hand tech store CEX for reselling consoles for £815.

According to a report from EuroGamer, CEX’s own staff are concerned about the price and are worried about having to justify it to angry shoppers.

While no solid dates have been confirmed, Sony says it plans to bring more stock to the UK before the end of the year, adding that stock shortages are due to record demand for the console.

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