Currys PC World has come under fire from furious customers after a “technical fault” meant many were forced to pay full price on Black Friday deals.
Currys is facing growing calls to honour the discounts it advertised on Black Friday after a website glitch due to high traffic prevented many customers orders from going through.
Customers have taken to social media to complain after being informed on the day their products were meant to arrive that their original orders had failed, and they would now have to pay full price.
It is understood that these orders failed despite customers receiving confirmation emails.
Incredibly unhappy @curryspcworld my husband ordered a television in the black Friday sale, got a confirmation and it was meant to arrive today. He's just been told the order never went through due to a "technical fault" and we now need to pay full price 🤬
— Sarah Boyd (@Sarah8Boyd) December 7, 2020
@curryspcworld hey I have got a receipt of my order placed on 24 Nov, and now I got told it's your tech problem so my order wasn't processed, and I was told to reorder with the original price, why can't you honouring black Friday deals?
— Maggie (@FokMaggie) December 4, 2020
The electronics retailer apologised to affected customers for “the inconvenience caused” and said it would deal with complaints on a case-by-case basis.
“Due to the unprecedented volume of customers shopping online with Currys PC World on Black Friday, our website experienced a temporary outage,” a Currys spokesperson told the BBC.
“We can confirm that transactions made by gift cards and some Order & Collect purchases were affected, but home delivery was not.
“Any customer who paid by gift card had funds put back in full by 20:00 on Wednesday 2 December.
“Those customers whose Order & Collect purchases were cancelled were informed as soon as possible, and they were able to replace their order the same weekend and still take advantage of our Black Friday promotions.”
Despite this statement, the BBC has reportedly spoken to four customers who attempted to make orders without using a gift card for home delivery.