Sony is now refusing to issue PlayStation 4 players a refund for Cyberpunk 2077 , after refunding a number of customers due to controversial and “exceptionally poor” performance issues.
Cyberpunk 2077, which has already become the second-best selling game of 2020 after being released on December 10, has received a major backlash from fans playing on base PS4 and Xbox One models.
While bugs and glitches have plagued the game, which was delayed three times this year, across all platforms including PC it has been widely panned on social media as “unplayable” on standard last gen consoles.
PlayStation maker Sony, which has a notoriously strict refund policy for games downloaded on its marketplace, is understood to have issued refunds to a number of angry customers, even if they have played beyond the usual two-hour playtime limit.
As first reported by VideoGamesChronical, numerous customers took to Reddit to report that they had been granted refunds by Sony for both digital and physical copies.
Despite this, it is understood that Sony is now denying customer refunds, instead urging them to hold out for a major patch to fix the issues that not expected until February.
@CyberpunkGame So, CD Projekt Red came through and said they'd agree to refunds for PS4 owners.
Sony? Not so much. If you downloaded it, they will not refund the title. pic.twitter.com/TUutotHl3b
— Tony Bruno (@Avindair) December 14, 2020
CD Projekt Red, the game’s developer, has come under fire for only releasing the review copy of the game on PC, preventing reviewers from seeing what state the game was on PS4 and Xbox One before it was released.
Yesterday the developer released a statement “apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase”.
It added that major patches to fix these bugs were coming over the next few weeks and that it would help those who wished to get their money back for their digital of physical copies.
It advised that customers use the refund system on PlayStation Network, or try and get a refund from third-party retailers if they purchased a physical copy.