Sony is refusing to issue PS4 players refunds for “unplayable” Cyberpunk 2077

Industry

Sony is now refusing to issue PlayStation 4 players a refund for Cyberpunk 2077 , after refunding a number of customers due to controversial and “exceptionally poor” performance issues.

Cyberpunk 2077, which has already become the second-best selling game of 2020 after being released on December 10, has received a major backlash from fans playing on base PS4 and Xbox One models.




While bugs and glitches have plagued the game, which was delayed three times this year, across all platforms including PC it has been widely panned on social media as “unplayable” on standard last gen consoles.

PlayStation maker Sony, which has a notoriously strict refund policy for games downloaded on its marketplace, is understood to have issued refunds to a number of angry customers, even if they have played beyond the usual two-hour playtime limit.

READ MORE: PS5 scalpers used “bots” to buy up more stock than most UK retailers

As first reported by VideoGamesChronical, numerous customers took to Reddit to report that they had been granted refunds by Sony for both digital and physical copies.

Despite this, it is understood that Sony is now denying customer refunds, instead urging them to hold out for a major patch to fix the issues that not expected until February.

CD Projekt Red, the game’s developer, has come under fire for only releasing the review copy of the game on PC, preventing reviewers from seeing what state the game was on PS4 and Xbox One before it was released.

Yesterday the developer released a statement “apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase”.

It added that major patches to fix these bugs were coming over the next few weeks and that it would help those who wished to get their money back for their digital of physical copies.

It advised that customers use the refund system on PlayStation Network, or try and get a refund from third-party retailers if they purchased a physical copy.

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3 Comments. Leave new

  • Avatar
    David john dyer
    December 16, 2020 5:15 pm

    Bought it on launch date,tryed it for 2 days asked sony for refund twice, still no response, tryed thete phone line before and that cost me 11gbp.so I’m not phoning them again. Cyberpunk game should be scrapped,or made budget price

    Reply
  • Avatar
    Andrew Sanderson
    December 16, 2020 8:16 pm

    This is an absolute scandal. I’ve been fraudulently sold a product on the promise of something great. Falsely advertising the ‘fully immersive’ experience that would come in the game, showing footage only of the pc version whilst NEVER ONCE pre-warning customers that what they would actually be immersed into on console are visual memories of playing on a PS2. I’m livid, that such a well respected development studio thinks it’s within it’s rights to sell fake Rolex’s to some customers, on the premise that at least some others are getting real ones. Shame on you CDPR. I’ll never buy another one of your games.

    Reply
    • Avatar
      Alex Matthew Oliver
      December 18, 2020 6:39 am

      They may have shown the pc build but everyone kept on asking for it so the ps4 and xbox builds may not have been fully completed leaving the bugs Dont blame cdpr for a game that people have been wanting for ages and that they kept asking for and then they are complain about bugs they are just impacient

      Reply

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