Sony Interactive Entertainment (SEI) has pulled Cyberpunk 2077 from its PlayStation online store and will offer full refunds to all players who purchased the game.
The Japanese tech giant’s decision will mark the first time a ‘triple-A’ title has ever been removed from the PlayStation Store and is the “worst-case scenario” for the game’s Polish developer CD Projekt Red, which saw stocks plummet 20 per cent this morning.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” SEI said in a statement.
“SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
— Karol (@Karol_Olczak) December 18, 2020
CD Projekt Red added: “All copies of the game previously purchased digitally on PlayStation Store remain available for use by their respective buyers. Gamers can still buy physical versions of the game in retail and mail order stores.”
Cyberpunk 2077, which has already become the second-best selling game of 2020 after being released on December 10, has received a major backlash from fans playing on base PS4 and Xbox One models.
While bugs and glitches have plagued the game, which was delayed three times this year, across all platforms including PC it has been widely panned on social media as “unplayable” on standard last gen consoles.
The developer was highly revered by critics and fans alike for its previous titles, but is now facing heavy criticism from across the industry for its handling of Cyberpunk 2077’s release, seeing its shares drop more than a third since it was released.
Speaking to the Financial Times, games industry analyst Serkan Toto said: “Before you pull a game like that a platform provider like Sony would need to be really angry with the developer and desperate to protect their reputation as a platform. Quality is such a big issue that Sony will have seen no other choice. My guess is that Microsoft will follow.”
Earlier this week it was came under fire for only releasing the review copy of the game on PC, preventing reviewers from seeing what state the game was on PS4 and Xbox One before it was released.
On Monday the developer released a statement “apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase”.
It added that major patches to fix these bugs were coming over the next few weeks and that it would help those who wished to get their money back for their digital of physical copies.