Ocado warns of “missing items and substitutions” as COVID-19 ravages supply chain

Ocado has become the first UK grocer to warn customers of an increase in missing items and substitutions thanks to “staff absences across the supply chain”.

Customers of the online grocer, which has seen a sharp rise in demand during successive lockdowns over the past year, were cautioned via email on Friday to expect “an increase of missing items and substitutions over the next few weeks”.

This is reportedly due to an increasing number of coronavirus-related staff absences at its suppliers, leaving many companies with no choice but to limit their ranges in order to keep food flowing.

Ocado assured customers that while they may not get their exact orders, plenty of food will still be available.

READ MORE: Ocado names Mastercard chairman as Stuart Rose replacement

“We apologise for any inconvenience caused and we are working hard to mitigate any impact”, the online grocer added.

Staff shortages in the UK’s supermarket supply chain have been exacerbated by new Brexit border restrictions causing widespread delays at ports.

The British Meat Processors Association (BMPA) said these two factors represented “a severe challenge to the industry and to the smooth running of the nation’s food supply chain”.

According to the British Retail Consortium (BRC), UK retailers are set to lose a whopping £2 billion a week in sales as the country endures its third national lockdown, causing all but essential retailers to close their doors.

Industry leaders have warned that these fresh restrictions are a “body blow” to the industry and would likely lead to a further rise in job losses, after 178,000 retail workers lost their jobs in 2020.

Click here to sign up to Charged’s free daily email newsletter

Delivery / Supply ChainEcommerce

RELATED POSTS

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

Menu

SUBSCRIBE TO OUR NEWSLETTER

Sign up to our daily newsletter to get all the latest retail tech news and insights direct to your inbox.

  • This field is for validation purposes and should be left unchanged.