Amazon’s UK website has been down for swathes of shoppers since yesterday, leaving many unable to access the website, login or make purchases.
Reports from angry shoppers began to emerge on social media at around 6pm yesterday evening, with many complaining of extremely slow connections or being unable to access the site entirely.
#AmazonDown has since begun trending on Twitter, with Downdetector’s seeing more than 2000 customers logging complaints since the issues began.
Reports have begun to emerge suggesting it is only people trying to connect to Amazon using Sky Broadband experiencing issues.
— Just Davis (@DavidosDave) January 14, 2021
@SkyHelpTeam your broadband shield (which is great by the way) is blocking access to @AmazonHelp and I've had to turn it off to…. any info on how I can keep my children safe online and bulk buy loo roll? #amazondown
— Stuart Brett Music (@StuartBrett) January 15, 2021
Some users suggested it could be Sky Broadband Shield, a form of firewall that provides a layer of protection against malware for Sky customers, which is responsible for the outages.
Despite this, other customers who do not use Sky Broadband have also complained of being unable to access Amazon.
Amazon says it is investigating the reports, though no specific reason has yet been determined.
According to down detector, users in London, Brighton and Bristol have been the worst hit by the access issues, but reports have stretched as far as Aberdeen.
With non-essential retail shut across the UK as the country endures its third national lockdown, Amazon has become a lifeline for many thanks to its vast product selection and rapid delivery times.
According to research published in December, Amazon has pocketed a whopping 40 per cent of the entire £5 billion new online spend seen through the pandemic.