Hermes delivered 250 million more parcels last year amid ecommerce boom


Hermes delivered record numbers of parcels last year and is set to open a new purpose-built depot to meet demand from the “significant growth of online shopping”.

The delivery giant announced this week that it is set to create 100 jobs by building a new northern depot in Bolton capable of handling 220,000 parcels a day.

This forms part of Hermes ongoing investment into infrastructure after enjoying record growth throughout 2020, delivering 250 million more parcels than the year before.

According to its latest figures, Hermes delivered a total of 630 million parcels in 2020, doubling volumes during the usually quieter months of April, May and June year-on-year.

Over the year Hermes opened four operational hubs and five new depots, created 10,500 new jobs and increased its fleet by 2500.

This growth was in part thanks to Hermes close relationship with retailers and ability to fast-track innovations to meet demand, having introduced geo-location delivery with What3Words and “store to door” deliveries for retailers to fulfil orders from closed retail units.

READ MORE: Hermes is hiring over 10,000 delivery drivers to meet staggering rise in online orders

“As a result of the pandemic and lockdown, we had to fast forward our five-year plan and deliver it in just five months,” Hermes UK chief executive Martijn de Lange said.

“The level of parcel volumes that we handled was what we had originally planned for in 2025. To achieve this, we worked closely with our retail clients to ensure that we had both capability and capacity, and we also focused on our scalability, innovation and technology to make sure that our couriers had the right tools to enable them to deliver easily, efficiently and safely.

“We aren’t seeing many signs that this demand is slowing down so far in 2021 and are continuing our ongoing investment into developing our infrastructure and proposition, supported by an award-winning and industry-leading app, and new products and services that are designed to continue to enhance the customer experience.”

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