Tesco has apologised after a “technical error” caused potentially thousands of customers be charged twice or even three times for their payments.
Tesco customers have been overcharged in stores and on petrol forecourts across the UK due to an error which is not yet confirmed to have been fixed.
The story was first reported by MoneySavingExpert.com after hundreds of shoppers took to Twitter to complain of the double charges, which caused many to go into their overdrafts and incur bank fees.
“We’re sorry for any inconvenience and we want to reassure affected customers that they will only pay for their purchases once and any duplicate transactions will be reversed,” a Tesco spokesperson said.
Its been a full week since i was charged twice for my shopping at @Tesco and STILL not been reimbursed. Am i ever going to see this money or what?????
— becca 🐘 (@beccarileyy) February 18, 2021
While Tesco says it is working to automatically refund those that have been overcharged, it is understood that the repayment could take days for the payment to go through.
The UK’s biggest supermarket also says that it will consider giving refunds to those who have incurred bank charges as a result of the error on a case-by-case basis.
The issue is reportedly UK-wide and has affected customers across stores including its Express, Extra, Metro, superstores, and fuel stations.
Tesco has not yet revealed how many customers have been affected by the glitch, but the number is understood to be in the thousands.
According to customer accounts, those affected saw an error message on the card machine when paying for items, causing them to pay again thinking the original transaction had not gone through.