Nisa hit by severe product shortages after IT failure

Nisa is facing severe shortages across a raft of major brands after “issues with the systems at one of (its) suppliers’ distributors” caused a major delivery backlog.

In a leaked memo to its retailers seen by The Grocer, Nisa warned that there was a “significant risk to partner deliveries into store since last week across a number of chill suppliers”.

An IT failure at its logistics partner Culina is though to be responsible for the shortages, leading to a “significant backlog” in orders despite the initial problem being solved.

According to one of Nisa’s store operators some of the delayed items, which include everything from Innocent smoothies to Walkers snacks and Yakult yoghurts, were “crucial”.

READ MORE: Nisa trials inflatable barriers to maintain social distancing in stores

This has forced some retailer to turn to rival cash & carry suppliers like Booker or Bestway to source their goods.

A Nisa spokeswoman told The Grocer: “We are pleased the issue has been resolved which resulted in some delays in supply across a number of ambient and chilled products over last weekend and into the early part of this week.

“Our suppliers are working closely with Nisa and Culina to clear the backlog, with more normal levels of availability planned for the end of the week.”

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