Royal Mail to offer delivery time choices to customers to compete with Amazon


Royal Mail has announced it will offer customers timed delivery slots next year while it tries to fend off competition from Amazon.

Customers will have to pay a premium for the service which will allow them to specify a time window for receiving their parcels.

The new service is apart of the the Royal Mail’s overhaul of its services after a surge in profits during the pandemic, where the company revealed pre-tax profits hit £726 million.

The new delivery windows will include the three tiers of delivery according to the Mail on Sunday.

The current base service will remain but two tiers of premium parcel deliveries are expected to be added for an extra cost.

READ MORE: Royal Mail launches landmark drone delivery trial in “major” step toward commercial use

A middle tier, which will reportedly be coined “My Choice” will allow customers to choose which day their items will be delivered.

The most expensive tier will allow consumers to choose a day and a specific time slot for their deliveries.

The company also plans to cut down on its duplicate services to avoid confusin customers, saying it will offer “one product for each customer need across our different brands,” Royal Mail chief commercial officer Nick Landon stated in a video.

“We’re looking at (whether there are) some products where we’ve got different variants which probably had a very good reason for being launched at the time, but we can now simplify that product set down,” he added.

Royal Mail announced last month that Sunday parcel deliveries are set to be launched within weeks in order to compete for a larger market share of deliveries as it struggles to compete with ecommerce giant Amazon.

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