Deliveroo riders will now be trained to spot signs of domestic violence, drug dealing and human trafficking amid an ambitious new initiative designed to protect local neighbourhoods.
The delivery giant has partnered with Neighbourhood Watch to offer its drivers optional training, verified by the Metropolitan Police, enabling them to spot victims in potentially dangerous situations.
The riders’ training, created by Neighbourhood Watch, will teach them to spot signs of female street harassment, domestic abuse, modern slavery and human trafficking and drug dealing.
Deliveroo delivery riders will also have the option to learn rider vehicle safety and how to handle confrontations under the programme.
“At Deliveroo, we want to support the communities in which we operate and use our platform for good,” Deliveroo’s chief executive Will Shu said.
“We don’t just want to be seen in our communities; we want to be part of them.
“That is why we have partnered with Neighbourhood Watch to help riders keep people safe, with a particular focus on female safety. Riders have carried out a vital role during the pandemic and are well placed to build on this experience to spot any concerns in the neighbourhoods in which they work and live.”
Deliveroo rider Alexandra Ramosova added: “Riders are in a unique position as we’re out riding on the street and may see things others don’t.
“We have the ability to help but sometimes aren’t sure how best to do so. This (Neighbourhood Watch) training will allow us to better support our community and one another. Training like this gives people the confidence to make a difference.”
It forms part of Deliveroo’s wider efforts to support riders and the communities in which they deliver, including a new partnership with road safety app Busby which will automatically detect incidents and give riders a ‘panic button’ to notify emergency services if they feel unsafe.
Deliveroo has also been hosting roundtable sessions with female riders from across the UK to discuss their experiences and ideas about what the company can do to protect their safety.