The Post Office launches first external ‘click & collect’ deal in 360 years with DPD


The Post Office has signed a landmark ‘click & collect’ deal with DPD marking its first partnership with an external delivery company in its 360-year history.

Shoppers will now be able to choose to have their online orders delivered via DPD to their local Post Office for the first time.

The Post Office, the UK’s largest retail network with over 11,500 branches, will launch the new click & collect initiative across 250 stores this month, expanding to 1500 branches by the end of the year.

“Combining the biggest physical retail network with one of the Europe’s best-known logistical carriers provides greater customer convenience, footfall for Postmasters and helps people back to the High Street as Covid-19 restrictions ease,” the Post Office’s chief executive Nick Read said.

“I’m delighted that through our partnership with DPD, customers can select their local Post Office to collect their parcels and know that they are often open longer hours, staffed by a knowledgeable Postmaster and located moments from where they live.”

READ MORE: The Post Office enters landmark click & collect partnership with Amazon

The pair are hoping to cash in on the pandemic-driven ecommerce boom, and expectations click & collect will increase dramatically as the nation returns to the office.

It comes as the Post Office’s history exclusivity deal with Royal Mail comes to an end, enabling it to work with third-party private companies for the first time.

In March Charged reported that the Post Office was trialling a new partnership with Amazon for a similar click & collect programme.

According to a letter sent to postmasters participating in the trial, which includes 200 branches in Edinburgh, Newcastle and Preston, customers will now be able to collect their Amazon orders at their local Post Office.

Postmasters are understood to have received smartphones designed to scan Amazon packages as they arrive, allowing customers to simply present a pickup code before collecting their parcel.

DPD’s chief executive Elaine Kerr added: “This is a significant, long-term partnership between two brand leaders in the parcel industry and comes at a time when the convenience of online shopping and delivery is more valued than ever. It is great news for DPD parcel customers and for Post Office branches too.”

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