The Post Office launches ‘EasyID’ app so you never have to bring your passport to collect a parcel again

Mobile & Apps

The Post Office is launching a new ‘EasyID’ app allowing shoppers to prove their identity when collecting parcels without having to bring their Passport or driving licence.

Online shoppers can now collect their parcels from Post Offices using a free-to-download app, which can also be used for completing online purchases which require proof of age.

The app, developed by Yoti, uses the same facial recognition technology utilised at airport barriers to confirm the identity of users by matching their biometric data to official forms of ID, like a passport.

This creates a secure digital ID on their mobile device which is protected by both their biometric data and a PIN code.

More than 10,000 Post Offices across the UK will now accept EasyID, alongside 13,000 Payzone outlets at convenience stores across the UK and a further 12,000 retailers.

READ MORE: Retailers to begin testing digital age verification technology next year

The app forms part of the Post Office’s wider efforts to embrace new technology to increase efficiency across its network as the number of online orders passing through its network continues to sit at an all-time high.

“Our free-to-use Post Office EasyID app is all about making life a little bit easier for the millions of people who use our branches to collect their parcels and other mail,” Post Office chief executive Nick Read said.

“Having the app means you don’t need to show a physical copy of your driving licence or passport to prove your identity, meaning a quicker and safer experience in a branch.

“The app allows customers to build their own secure digital identity on their smartphone, enabling them to easily control and prove who they are to whichever business they want to interact with. We see this as an exciting opportunity for customers and postmasters alike and expect the app to become a standard way of verifying ID for many businesses nationwide.

“For Postmasters, the app brings a range of particular advantages. As well as making the collection process faster, it will encourage people to choose delivery to Post Offices and help drive footfall. In addition, the app can be used for proof of age in Post Offices and shops, to buy age-restricted items including lottery tickets and medicines.”

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Mobile & Apps


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