Amazon sellers across the UK have been dealing with delivery delays after numerous technical glitches meant orders were not being recognised by delivery firms.
Royal Mail, which operates a “Click & Drop” service for marketplace sellers, reported technical issues on both Tuesday and Friday last week meaning that “orders are not being made available for us to download”.
The issues, which Royal Mail says was down to Amazon and not its own Click & Drop service, caused chaos for sellers dealing with a backlog of orders after the bank holiday weekend, Tamebay reported.
While this means many customers may receive orders late, the delays also threaten to impact sellers’ Amazon metrics, potentially causing much longer and severe issues.
Click & Drop is a service designed for marketplace sellers which automatically downloads orders from multiple marketplaces from Amazon, Ebay, Etsy, Shopify, WooCommerce and others to one place.
With a Royal Mail Click & Drop account, sellers can offer customers a choice of delivery services, make labels easily and receive regular shipping and tracking reports.
Royal Mail has been ramping up its delivery options in a bid to compete with the likes of Amazon’s logistics service, driven by the boom in ecommerce orders throughout the pandemic.
In June Royal Mail announced it will offer customers times delivery slots next year, allowing them to specify a time window for receiving their parcels.
Royal Mail said the issue has now been resolved and its Click & Drop service is working as usual.