Yodel launches updated customer app

Delivery

Yodel has launched its updated customer app, which aims to provide its customers with a more personalised delivery experience over the festive period. 

The app offers customers a number of new features, including the ability to pre-select a default ‘safe place’ at their home address in case they are unable to meet the driver and greater tracking functionality with push notification updates on the status of deliveries. 

In addition, customers will be able to use streamlined login services to provide additional information to drivers, such as neighbour delivery preferences. 

The delivery service company is also planning to integrate further features in the app’s second phase next year, including updates on parcels via Amazon’s assistant Alexa and taking pictures of a dedicated ‘safe place’ to show the driver.

READ MORE: Amazon sued for life-changing crashes caused by ‘unrealistic’ expectations of drivers

The news follows a range of investments Yodel have implemented, including the launch of consumer-to-consumer service Yodel Direct and investing over £1m in a new sortation system, scaling up capability to handle a broad range of specialist items.

“We’re excited to be launching our new Yodel app to deliver a seamless user experience that will allow shoppers to personalise their parcel delivery quickly and conveniently,” Yodel chief information officer Helen Marshall said. 

“This launch reinforces our commitment to investing in innovation and technology across our business to drive efficiency for customers.”

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