Eco-friendly returns startup Tern announces partnership with Swap.com

A US-based startup, Tern, that looks to make ecommerce returns easier and more convenient for consumers, less expensive for merchants and more eco-friendly for the planet, has launched a partnership with online thrift and consignment store Swap.com.

The news follows Tern’s $5 million seed funding generated by by Resolute Ventures and Rajesh Ramanad with participation from Tekton Ventures, Partech Partners, OVO Group, Cyber Mentor Fund, as well as a number of angel investors.

Tern provides consumers with home pickup service that addresses the pack packing, printing, and transportation pain points that exist in the first mile of a return.

Merchants benefit as Tern minimises the trips that an item must make during a return

“The way that we shop has evolved but the returns process is still catching up,” Tern CEO Skye Spear said.

“Merchants and consumers both benefit from making returns as consumer focused as the shopping experience is today.”

“Shoppers want the convenience to make returns from home – they try more brands and purchase more frequently from their favourites when they have the option of our Home Pickup service.

“Merchants benefit from having happier customers on the front end, while Tern provides customer, product, and logistical intelligence to minimise carbon and other return related costs on the back end.”

Swap.com chief commercial officer Antonio Gallizio added: “One of the things that sets Swap.com apart from other consignment platforms is our relationship with our clients.

“Through our partnership with Tern, providing a home pickup service for consignment and return gives us just one more way to connect with our customers.”

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