The Works forced to close select stores after cyber attack

The Works has confirmed it suffered a cyber security incident involving unauthorised access to its computer systems.

The attack has caused some disruption to trading and business operations, including the closure of some stores due to till issues.

Replenishment deliveries to stores were also suspended temporarily and the normal delivery window for the fulfilment of online orders was extended.

However, store deliveries are expected to resume imminently and normal online service levels are progressively being reintroduced.

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The company does not currently anticipate that this incident will have a material adverse impact on its forecasts or financial position.

The Works insisted that there has been no risk to customers’ payment data as all debit and credit card payment data are processed outside the of its systems, via accredited third-party networks.

Since being alerted to the incident by the operation of its security firewall, the retailer has taken several immediate actions to protect the business and its customers.

For example, the company has temporarily disabled all internal and external access to its systems, including email, and appointed external forensic cyber security experts whose investigations and recovery work are ongoing.

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