Asda trials doorstep returns with over 100 participating retailers

Asda customers in almost 50 locations can now return parcels from more than 100 retailers and at the same time as receiving their regular grocery delivery.

From this month, customers in selected locations can hand back any unwanted items they may have to an Asda driver when accepting a grocery order – without the need to visit a store or returns location.

The trial will give shoppers “greater flexibility” when returning items bought online and utilises Asda’s toyou parcel network, enabling customers to track their package.

To use the service, customers simply need to follow the process with the relevant retailer and have an online grocery order scheduled with Asda.

On the day of their delivery, customers inform the driver when accepting their food shop, who will check that the items fit into a tote and give them a receipt.

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They will then be able to track their return as usual and avoid a separate trip to process their parcel.

“We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle,” Asda senior vice president of ecommerce Simon Gregg said.

“By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via and hundreds of the nation’s favourite retailers.

“With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”

A full list of retailers eligible for the service via toyou can be found here.

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