DPD introduces new accessibility initiative with ‘More Time Needed’

DPD UK has introduced a new initiative called ‘More Time Needed’ on its app which enables customers to specifically flag to their delivery driver that they need more time to get to the door.

The new option will appear alongside existing delivery preferences on the DPD app, such as safe place options or a preferred neighbour.

More Time Needed will give recipients with accessibility issues another option. Drivers will receive a specific instruction to make more time and wait for the recipient to come to the door, overriding other delivery instructions and procedures.

“We know some people take a little longer than others at getting to the door, so we’ve now added a specific option to the DPD app, to make it easier for recipients to make the request and make it clearer to our drivers when it is required,” DPD chief executive Elaine Kerr said.

READ MORE: DPD partners with HubBox for click and collect initiative

“Our drivers always get a full breakdown of a customer’s preference before each delivery, but this will help many people, especially those that want or need an in-person delivery.

“This is just the latest addition to the DPD app, which also now enables customers to pinpoint their exact location on a map using what3words.

“We are always listening to customer feedback and looking for the little things that make a big difference.

“We want the DPD delivery experience to be great for everyone, regardless of where they live or their personal circumstances, and the DPD app is the best way to help customers personalize their delivery preferences and give their driver the most specific instructions.”

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