Royal Mail teams up with Pharmacy2U to deliver NHS prescriptions

Royal Mail has partnered up with Pharmacy2U to delivery customers’ NHS prescriptions for free.

In order to use the service, patients simply requires registration online at

The UK’s prescription market is growing 3.5% year-on-year, 5% of which occur online, according to the NHS.

Patient demand for home deliveries has grown since the pandemic, reinforced by changes in online shopping behaviours over the past 24 months.

The two brands collaborated on a same-day delivery trial following the increased demand last year.

Patients were provided with a safe, convenient and high quality way to order and receive medicine from the comfort of their own home.

The Royal Mail delivers to over 31 million addresses six days a week.

The postal service’s partnership with Pharmacy2U works in tandem with the focus it is bringing to local community pharmacies through Charac, the NHS-integrated, one-stop platform for independent community pharmacies.

Charac provides community pharmacies with digital NHS prescription ordering and consultation capabilities.

“Royal Mail is one of the country’s most trusted institutions, so it makes sense for us to deliver prescriptions to the nation’s doorsteps,” Royal Mail managing director Stefan Kulik said.

“We want to help everyone across the UK access their health needs safely and conveniently, in whichever way they choose to.”

“Pharmacy2U is an important partner for Royal Mail Health. Working together, we are ensuring that patients that want to order through online pharmacies can do so quickly and conveniently.”

Pharmacy2U CEO Mark Livingstone added: “Since our launch in 1999, Pharmacy2U’s constant focus on innovation and customer excellence has seen us grow to become the UK’s largest online pharmacy.

“We’re always exploring new ways for our patients to better access their medication, conveniently and free of charge.

“Our partnership with Royal Mail is an exciting chapter in our growth, combining our award-winning customer service, industry-leading technology and clinical accuracy with Royal Mail’s vast network to offer communities across the country even greater accessibility and choice for their essential prescriptions.”

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