John Lewis scraps click-and-collect minimum spend ahead of festive season

John Lewis has scrapped the minimum spend threshold for click-and-collect orders until 19 October, to allow consumers to place smaller orders ahead of the festive season.

The retail giant has also altered its returns policy, allowing customers to buy now and still exchange or return unwanted gifts after the Christmas season, until 28 January.

This will be the first time John Lewis has launched this initiative in September, with the purpose of helping customers “spread the cost of Christmas” according to the retailer.

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John Lewis said customers are purchasing their Christmas goods earlier – with ten times as many boxed baubles sold and sales of Christmas trees up 37% already in comparison to the same time last year. Sales of crackers are also up 54% from last week.

“We want to be here for all life’s moments and, despite all the cost of living pressures, we’ve seen that our customers are still determined to celebrate Christmas and are buying earlier to help spread out the cost,” John Lewis customer director Claire Pointon said.

“We want to give our customers the piece of mind that items purchased in the run up to Christmas can still be exchanged or returned after the big day.”



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