Trinny London partners with Excellent Zephyr and Patchworks for NetSuite project

Trinny London is partnering with Excellent Zephyr and the Patchworks (iPass) platform to modernise its business operations and enhance its customer experience.

The beauty brand initially implemented NetSuite’s solution to optimise its back end operations. However, due to multiple project complications, the business looked for additional support and Excellent Zephyr was selected to provide expertise and advice to get the project live.

Having evaluated Trinny London’s technical requirements, the ecommerce solution, also a sponsor of the inaugural Retail Gazette Awards, prepared a cutover plan and provided the brand with consultants, technical resources and project management to achieve a successful go live.

In order to seamlessly connect the software to Trinny London’s existing technology stack, Excellent Zephyr enlisted the support of integration platform Patchworks.


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“With a growing product portfolio and multiple sales channels we needed to have real-time visibility across the entire operation, accessible from anywhere at any time,” Trinny London chief technology officer Taher Khaliq said.

“As the UK faces a cost of living crisis and impeding financial challenges, the ability to streamline our operations and make strategic business decisions at speed and with agility is vital to our growth.

“Prior to Excellent Zephyr’s involvement the project had been running for 10 months with no sight of completion.

“When Excellent Zephyr got hands on, they spent time learning about elements of our business, how we work and what the issues had been to date. Working around us and our processes, they then took ownership of the NetSuite implementation and got us live within three months of taking the lead.”

Excellent Zephyr head of services Ian Moore added: “We’re delighted to be working with such an innovative, fast growth and disruptive brand like Trinny London.”

“Their integrated NetSuite solution can scale to support their ambitious business operations so that they can overcome any challenges head on and can continue to grow their business with confidence.”

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