John Lewis and Dobbies expand partnership for click and collect trial

John Lewis click and collect orders can now be picked up from garden centre chain Dobbies, as part of a new trial.

Customers at Dobbies in Aberdeen, Huntingdon and Gillingham will now be able to collect their John Lewis parcels from the next day. Collection is free of charge for orders over £30 and there is free collection for any order up until 19 October.

The trial expands the relationship between Dobbies and John Lewis, after the announcement in July that Waitrose would have a dedicated area offering more than 2,000 products in 50 of the garden centre’s foodhalls.

The foodhall roll out is already underway having been launched in the Dobbies stores in Edinburgh, Brighton, Atherstone and Dunfermline.

“The introduction of click and collect further strengthens our partnership with Dobbies and underlines our ambition to find new ways to be more convenient for our customers,” John Lewis Partnership director of supply chain planning and development Ged Keogh-Peters said.

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“The service is growing in popularity every year with customers increasingly wanting the ease of being able to pick up their order at a time and place which works for them. The success of this trial would present the opportunity to roll out the service to more centres.”

Dobbies chief executive Graeme Jenkins added: “The new John Lewis click and collect offering complements the delivery and collection services we currently provide with DPD and Amazon.”

“We’re committed to providing convenience to our customers and this new collaboration enables us to further develop this focus. It’s important that we share a commitment to great value, quality and customer service with our partners.”

The garden centres currently offer DPD delivery collections at Ponteland, Peterborough, Cirencester, Carlisle, Dunfermline, Ayr and Edinburgh. Amazon collection points are also available at 36 of Dobbie’s 74 stores across the UK.

Dobbies is the latest retailer to join the existing network of over 350 John Lewis and Waitrose Click & Collect points, along with over 800 Co-op, Shell and Booths locations.



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